The ground rules for visiting Kakes, booking with us, and buying tickets. Please read them — by reserving, buying a ticket, or entering the venue, you agree to everything below.
Last updated: June 1, 2026
These Terms & Policies (the “Terms”) are a binding agreement between you and Kakes NYC and its owners, operators, affiliates, employees, and agents (collectively, “Kakes,” “we,” “us,” or “the Venue”). They govern your use of this website, your reservations and ticket purchases, and your visit to our premises.
By booking a reservation, purchasing a ticket, attending an event, entering the Venue, or submitting any form on this site, you confirm that you have read, understood, and agreed to these Terms on behalf of yourself and everyone in your party. If you do not agree, please do not book, purchase, or visit.
Kakes is a 21+ venue. Every guest must present valid, government-issued photo identification upon request. We may refuse entry to, or remove, any person who cannot verify age, who provides false identification, or whose conduct we determine — in our sole discretion — to be unsafe, disruptive, or inconsistent with these Terms.
Entry is a revocable license, not a right. We reserve the right to refuse service or entry to anyone, and to ask any guest to leave, without refund, for conduct we consider inappropriate.
All sales are final. Once you pay for a reservation, ticket, deposit, package, or event, that money is not refundable — period. If your plans change or you can’t make it, call us and we’ll do our best to help, but we do not give refunds.
Without limiting the plain-English summary above, you expressly acknowledge and agree that all payments made to Kakes are non-refundable and non-reversible, including but not limited to: ticket purchases, event admissions, reservation fees, minimum spends, deposits, partial or full prepayments, package fees, room or space fees, service charges, and gratuities.
We get it — life happens. If you need to change a date, adjust a headcount, or you can no longer attend, contact us as early as possible by phone at (870) KAKES-NY or email at hello@kakes.nyc. We will make reasonable efforts to accommodate a change, reschedule, or apply your payment toward a future visit at our sole discretion. Any such accommodation is a courtesy, is not guaranteed, and does not create a right to a refund.
Programming, performers, menus, hours, pricing, and event details may change. If we cancel an event outright and do not offer a comparable rescheduled date or alternative, any remedy we may offer will be determined by us and communicated directly to affected guests. Weather, capacity, technical issues, and circumstances beyond our control may affect events without entitling you to a refund.
Because you have agreed that all sales are final, initiating a chargeback or payment dispute in violation of these Terms is itself a breach of this agreement. You agree to resolve any billing concern directly with us first.
To keep Kakes welcoming for everyone, you agree to follow all posted rules and staff instructions while on the premises. You agree that you will not:
We reserve the right, in our sole discretion, to refuse service and to remove any guest for any violation of these rules without refund. You are responsible for the conduct of everyone in your party.
You are solely and exclusively responsible for any and all items, products, materials, or substances that you or members of your party bring onto, possess, use, or consume on the premises. Kakes does not supervise, inspect, endorse, provide, or assume any responsibility for the personal property or personal choices of any guest.
By entering, you represent and warrant that anything you bring, possess, use, or consume on the premises is lawful for you, and you assume full, sole, and exclusive responsibility for it and for your own conduct and compliance with all applicable laws. You release Kakes from any and all liability arising out of or related to your personal property or your personal choices.
Kakes is a shared social and entertainment environment. You acknowledge and accept that the premises may include, at any time, ambient sensory conditions — including but not limited to dim or flashing lighting, elevated sound and music levels, scents and aromas, vapor, atmospheric haze or fog effects, crowding, and variations in air quality and temperature — and you voluntarily consent to exposure to such conditions as an inherent part of the experience. If any such condition may affect your health or comfort, do not enter.
You understand that attending a social venue, dining experience, or live event involves inherent risks. To the fullest extent permitted by law, you knowingly and voluntarily assume all risks — known and unknown — associated with your visit, including but not limited to:
You are responsible for knowing your own limits, health conditions, allergies, and sensitivities, and for acting accordingly while on the premises.
To the fullest extent permitted by applicable law, you — on behalf of yourself, your party, and your heirs, representatives, and assigns — hereby release, waive, discharge, and agree to hold harmless Kakes and its owners, operators, members, managers, affiliates, employees, contractors, performers, and agents from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) of any kind, whether known or unknown, arising out of or in any way connected with your visit, your reservation or ticket, any event, your personal property, or anything you bring, use, or consume on the premises — even where such claims arise from ordinary negligence.
This release does not apply to liability that cannot be waived as a matter of law, including liability arising from gross negligence or willful misconduct.
You agree to indemnify, defend, and hold harmless Kakes and the parties listed in Section 07 from and against any and all third-party claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your breach of these Terms; (b) your conduct or the conduct of anyone in your party on the premises; (c) any item, product, or substance you bring, use, or consume; or (d) your violation of any law or the rights of any third party.
Kakes is a photographed and recorded environment. By entering, you grant Kakes an irrevocable, royalty-free, worldwide license to capture, use, reproduce, and publish your name, likeness, image, voice, and statements as recorded on the premises or submitted to us, in any media now known or later developed, for marketing, promotional, and operational purposes, without notice, approval, or compensation. If you do not wish to be recorded, please notify a manager and refrain from entering recorded areas.
We genuinely want to make things right. If any part of your experience falls short, please contact us directly first at hello@kakes.nyc so we have a fair opportunity to address it.
You agree that you will not make, publish, or cause to be published any statement — online or otherwise — that is false, misleading, defamatory, or that you know to be untrue about Kakes, its team, or its guests. Genuine, good-faith opinions and lawful reviews are always welcome; knowingly false or defamatory statements are not, and you agree to be responsible for any harm caused by such statements to the fullest extent permitted by law.
When you submit a form, make a booking, or opt in, you consent to receive transactional and marketing communications from Kakes — including announcements, specials, and event invitations — by email and, where provided and permitted, by phone or text. Message and data rates may apply. You can opt out at any time by using the unsubscribe link in our emails, replying STOP to texts, or emailing hello@kakes.nyc. Opting out of marketing does not affect essential messages about an existing booking.
We collect only the information needed to operate — such as your name, contact details, booking information, and event preferences — and we use it to provide our services, process bookings, communicate with you, and improve the experience. We do not sell your personal information. We may share it with service providers (such as reservation, payment, and email platforms) strictly to deliver our services, and as required by law. By using this site and our services, you consent to this handling of your information.
All content on this site and at the Venue — including the Kakes name, logo, branding, photography, menus, designs, and copy — is owned by or licensed to Kakes and protected by law. You may not copy, reproduce, distribute, or create derivative works from it without our prior written permission.
To the fullest extent permitted by law, Kakes and the parties listed in Section 07 will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for lost profits, lost enjoyment, or loss of or damage to personal property, arising out of or related to your visit, a reservation or ticket, an event, or these Terms. Our total aggregate liability for any claim will not exceed the amount you actually paid to Kakes for the specific reservation, ticket, or event giving rise to the claim. Some jurisdictions do not allow certain limitations, so portions of this section may not apply to you.
Please read this section carefully — it affects how disputes are resolved. You and Kakes agree to first attempt to resolve any dispute informally by contacting us. If we cannot resolve it within thirty (30) days, you and Kakes agree that any dispute arising out of or relating to these Terms, your visit, a reservation or ticket, or an event will be resolved by final and binding individual arbitration, rather than in court, except that either party may bring an individual claim in small-claims court.
You and Kakes waive any right to a jury trial and agree that claims may be brought only on an individual basis — not as a plaintiff or class member in any class, collective, or representative action. If this class-action waiver is found unenforceable, the remainder of this section still applies.
These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules, and the exclusive venue for any matter not subject to arbitration is the state and federal courts located in Queens County, New York.
Kakes is not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including acts of God, severe weather, fire, flood, utility or technical failures, labor disputes, public-health events, government orders, or other events of force majeure.
We may update these Terms at any time by posting a revised version on this page with a new “Last updated” date; changes are effective when posted, and your continued use or visit constitutes acceptance. If any provision is found unenforceable, the remaining provisions remain in full force, and the unenforceable provision will be enforced to the maximum extent permitted. These Terms, together with any policies referenced here, are the entire agreement between you and Kakes regarding their subject matter and supersede any prior understandings.
Questions about these Terms, a booking, or a change to your plans? We’re here.
By reserving, purchasing a ticket, submitting a form, or entering the Venue, you acknowledge that you have read and agree to these Terms & Policies, including the no-refund policy and the arbitration and class-action waiver above.